​By placing an order with Experience Flight, you are confirming your acceptance of the following Terms & Conditions. Please read them carefully, as they form the basis of our agreement.

A weight limit may apply depending on your selected experience.

1. Orders & Contract

The placing of an order constitutes your acceptance of these Terms & Conditions, but does not constitute the creation of a contract.

Experience Flight reserves the right to decline to process an order for any reason whatsoever.

Duplicate orders may occasionally be placed or sent in error. Any duplicates must be returned immediately or in accordance with our instructions. If more than one voucher is used, Experience Flight will be entitled to claim the full costs incurred.

2. Voucher Validity

Vouchers are valid for six (6) months from the date of purchase, unless otherwise stated.

An expired voucher cannot be redeemed or refunded under any circumstances.

A valid voucher must be produced in order to redeem your flight experience.

3. Refunds & Cancellations

Experience Flight does not provide refunds. We act solely as a third-party booking agent. All refund or extension requests must be made directly to the voucher issuer (e.g. Red Letter Days, Into the Blue, BuyAGift, or other supplier).

Refund requests are subject to the issuing company’s terms and may include an administration charge.

Experience Flight cannot process or authorise refunds under any circumstances.

Chargebacks / card disputes are not authorised. By purchasing a voucher, you accept that payment is final and non-refundable. Any chargeback attempts will be robustly defended with evidence of voucher issue and acceptance of these terms.

Refunds requested on medical grounds (via the voucher issuer) may require a doctor’s note and will still be subject to an administration charge.

4. Finality of Purchase

Once a voucher has been issued, the purchase is final.

Experience Flight has no authority to cancel, refund, or amend vouchers under any circumstances.

All refund or amendment requests must be made directly to the voucher issuer and are subject to their terms and conditions.

5. Cancellations & No-Show Policy

If you cancel your flight with less than 48 hours’ notice, or fail to attend a booked flight, your voucher will be deemed spent and void.

Please allow plenty of time for your journey on the day of your flight, as late arrival will reduce flight time accordingly.

6. Weather, Safety & Operational Conditions

For safety reasons, all flights are subject to change or cancellation due to operational or meteorological conditions.

Weather conditions at the airfield may differ from your home location. Low cloud, haze, strong winds, precipitation, and icing are valid reasons for postponement. This is strictly for your safety.

In the event of cancellation, you are responsible for re-booking your flight within the voucher validity period.

Experience Flight cannot accept responsibility for travel, accommodation, loss of earnings, or any costs incurred as a result of a cancellation or postponement.

7. Flight Duration & Experience Details

Flight times are approximate and subject to weather, aircraft, and airfield operations.

Flight time is defined as engine start to engine stop, measured by tachometer and may vary.

Flights to specific areas cannot be guaranteed.

Trial flights are for one person in a two-seat aircraft unless a “share the experience” voucher has been purchased.

Experience descriptions, photographs, formats, and timings are provided for general guidance only and do not form part of any contract.

8. Booking Notice Period

Due to high demand, flight bookings may require 4–6 weeks’ notice. A minimum of 10 days’ notice is required in all cases.

It is your responsibility to ensure your voucher remains valid at the time of re-booking.

9. Legal Position Under UK Law

Under the Consumer Contracts Regulations 2013, vouchers for leisure, events, and scheduled activities on a specific date or within a validity period are exempt from statutory cancellation rights.

This means that once you have purchased a voucher, you have no legal right to a refund, except where offered by the original voucher issuer and subject to their terms.

By purchasing, you acknowledge that your right to cancel under UK law does not apply.

10. General

Once an order is processed, goods and services are deemed to have been delivered. Any disputes must be taken up with the flying club directly.

Prices on the Experience Flight online store may differ from prices charged at the airfield on the day.

A weight limit may apply, and this will vary depending on the type of flight and aircraft booked. It is your responsibility to check weight restrictions prior to booking.